DCPCR to Launch WhatsApp Chatbot for Public Interaction, Complaints Registration

DCPCR to Launch WhatsApp Chatbot for Public Interaction, Complaints Registration
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The Delhi Fee for Safety of Youngster Rights will launch a WhatsApp chatbot to work together with folks and assist them register their complaints.

Delhi Deputy Chief Minister Manish Sisodia will launch the chatbot on February 1.

An official mentioned, “The chatbot will assist residents and the fee to work together in a simpler method. A few of its instances embody criticism registration, looking out info and monitoring criticism standing.

“It will likely be utilized by the fee for nudge-based consciousness communications to youngsters, girls and Anganwadi staff, and so forth.” The Delhi Fee for Safety of Youngster Rights is the apex statutory authority of Delhi authorities to guard, promote and monitor the implementation of rights and insurance policies associated to youngsters reminiscent of schooling, immunization, safety in opposition to abuse and diet.

WhatsApp has been used prior to now to supply companies to the general public in India. In October, Bangalore Metro Rail Company Restricted launched a WhatsApp chatbot-based QR ticketing service for Metro companies. The chatbot is built-in with Unified Funds Interface (UPI) powered funds on WhatsApp and permits ‘Namma Metro’ commuters to buy tickets and recharge their journey cross proper inside WhatsApp. BMRCL had claimed it’s the first transit service globally to allow end-to-end QR ticketing on WhatsApp.

In August, Indian Railway Catering and Tourism Company’s (IRCTC) meals supply service launched a service that allowed passengers to order meals through a WhatsApp chatbot with out downloading any extra app and get it delivered to their seats whereas touring. Passengers can enter their PNR quantity to put the order and the service provides real-time monitoring.

© Thomson Reuters 2023

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